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Chances are you're about to lose. For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

Complaints

We take every complaint seriously and are committed to resolving issues fairly, promptly, and transparently.

What You Can Complain About

  • Account opening, verification delays, suspension, or closure.
  • Bet acceptance, settlement outcomes, or void decisions.
  • Deposit processing, withdrawal delays, or payment method issues.
  • Pricing errors or market availability.
  • Privacy and data handling concerns.
  • Responsible gambling tools not functioning as expected.
  • Conduct of our customer support staff.

Step 1 — Contact Customer Support

Start by reaching our support team who can resolve most issues immediately:

  • Live chat — available 7 am – midnight AEST, 7 days a week via the chat icon on any page.
  • Email — [email protected] (response within one business day).
  • Phone — 1800 PICKIE (available during support hours).

Please include your account username, a clear description of the issue, and any relevant dates or bet reference numbers.

Step 2 — Formal Written Complaint

If our front-line team cannot resolve your complaint, escalate in writing to our Compliance Manager:

Email: [email protected]
Post: Compliance Manager, VOLTIXBET PTY. LTD., Level 12, 35 Collins Street, Melbourne VIC 3000

We will acknowledge receipt within two business days and aim to provide a final written response within 20 business days. For complex matters we may request additional time and will keep you informed of progress.

Step 3 — External Escalation

If you remain unsatisfied after receiving our final response, you may escalate to:

Responsible Gambling Concerns

If your complaint relates to responsible gambling tools or self-exclusion, please also contact Gambling Help Online on 1800 858 858 for independent support.