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 Effective 1 April 2026 · Version 2.0

Privacy Policy

1. About This Policy

voltixbet.com is operated by VOLTIXBET PTY. LTD. (ABN 56 601 575 240) (“we”, “us”, “our”). This Privacy Policy describes how we handle personal information we obtain when you use our website, mobile experience, and wagering services (collectively, the “Service”). By accessing the Service, you acknowledge this Policy in full.

2. Personal Information We Collect

We may collect the following categories of information:

  • Identity & contact data — full legal name, date of birth, residential address, email address, and phone number.
  • Verification data — government-issued identification documents required to comply with AML/KYC obligations.
  • Financial data — payment instrument details, deposit and withdrawal records, and transaction history.
  • Wagering data — bet placement history, market preferences, and odds interaction data.
  • Device & usage data — IP address, browser type, operating system, session duration, and pages visited.
  • Communications data — records of correspondence with our support team, live chat transcripts, and feedback submissions.
  • Responsible gambling data — deposit limits, self-exclusion elections, and cooling-off periods.

3. How We Use Your Information

We process personal information for these purposes:

  • Opening, verifying, and administering your account.
  • Processing deposits, withdrawals, and settlement of bets.
  • Complying with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and our Northern Territory licence obligations.
  • Detecting and preventing fraud, problem gambling, and misuse of the Service.
  • Delivering customer support and resolving complaints.
  • Sending transactional communications about your account and wagers.
  • Sending marketing communications where you have opted in or where permitted by law.
  • Improving our products, pricing models, and user experience through analytics.

4. Legal Bases

Where applicable, we rely on the following grounds to process your information: (a) performance of the contract between us; (b) compliance with a legal obligation; (c) our legitimate interests in operating a compliant, secure wagering business; and (d) your consent, where specifically obtained.

5. Sharing Your Information

We share personal information only where necessary:

  • Regulators & law enforcement — the NT Racing and Wagering Commission, AUSTRAC, and other authorities as required by law.
  • Payments processors — banks, card schemes, PayID, BPAY, and digital wallet providers to facilitate transactions.
  • Identity verification providers — third-party KYC services to confirm your identity and age.
  • Technology partners — cloud hosting, analytics, and fraud-prevention service providers bound by confidentiality agreements.
  • Responsible gambling bodies — BetStop / NSER for self-exclusion purposes.

We do not sell your personal information to third parties.

6. Retention

We retain personal information for as long as your account remains open and for a minimum of seven (7) years thereafter, or longer where required by AML legislation or a regulatory direction.

7. Security

We apply industry-standard safeguards including TLS encryption in transit, AES-256 encryption at rest, multi-factor authentication for privileged access, and annual penetration testing. No transmission over the internet is perfectly secure; you accept residual risk when using the Service.

8. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to: access the personal information we hold about you; request correction of inaccurate or outdated information; lodge a complaint about our handling of your data; and opt out of direct marketing at any time.

To exercise these rights, contact our Privacy Officer at [email protected].

9. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

10. Complaints to the OAIC

If you are not satisfied with how we handle a privacy complaint, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.

11. Changes to This Policy

We may update this Policy periodically. Material changes will be notified by email or a prominent notice on the Service. Continued use of the Service after notification constitutes acceptance of the revised Policy.