Chances are you're about to lose. For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

How can we help

Most questions answered here. If you cannot find what you need, our Sydney-based support team is open seven days a week.

Account

How do I open an account

Tap Join VoltixBet in the header. You will need your name, date of birth, address and a mobile number. We confirm your identity within 72 hours through your Driver Licence, Medicare card or Passport. You must be 18 or over and an Australian resident.

I forgot my password

Use the Forgot password link on the sign-in page. We will email you a reset link valid for 60 minutes. If you do not receive it, check your spam folder or contact support.

How do I change my email or address

Open Settings and edit your details. Email changes require re-verification.

Bets

What is a same-game multi

A same-game multi (SGM) lets you stack two or more selections from the same fixture into one bet. The combined odds are calculated based on the correlation between selections. SGMs are available on AFL, NRL, soccer and basketball.

Can I cancel a bet

Once placed and accepted, bets cannot be cancelled. You can use cash-out on eligible markets to take your money before the result.

When do bets settle

Bets settle once the official result is published. Most markets settle within minutes of the final whistle, run-off or final wicket. Player props can take longer if official statistics are pending.

What happens if a match is abandoned

If a match does not start, all match-result bets are voided and stakes returned. If a match starts but is abandoned without an official result, market-specific rules apply.

Money

Why can't I deposit with a credit card

Australian law prohibits the use of credit cards for online wagering. We accept Visa Debit, Mastercard Debit, PayID, BPAY, Apple Pay and Google Pay.

How long do withdrawals take

Withdrawals are processed during business hours on weekdays. Most arrive in your nominated bank account on the same day. PayID is usually instant. BPAY can take up to two business days.

Why do I need to verify my identity

VoltixBet is required to verify the identity of every account holder under the Northern Territory Racing and Wagering Act and AUSTRAC. Verification is usually instant. Withdrawals cannot be released until verification is complete.

Get in touch

Live chat

Monday to Sunday, 8 am to 11 pm AEDT. Average wait under two minutes.

Open chat

Phone

Free call within Australia.

1800 PICKIE (1800 742 543)

Email

Best for non-urgent questions. Reply within four business hours.

[email protected]